REFUND AND RETURNS POLICY

Effective Date: 21/12/2024

At FANDOMNEWS24HZ, customer satisfaction is at the heart of everything we do. We understand the importance of clarity and fairness when it comes to refund and return policies, particularly for digital products and subscriptions. This document outlines the conditions, processes, and guidelines for requesting refunds and handling related issues, ensuring transparency and confidence for all our users.

We are committed to maintaining a strong relationship with our customers, and this policy is designed to address common concerns while reflecting our dedication to delivering an exceptional experience.

1. Refund Eligibility

We offer refunds under specific circumstances to ensure fairness and protect customer trust. Refunds may be considered for the following reasons:

  • Unused Purchases: If you purchased a subscription, service, or digital product but did not access or utilize it. For example, if a subscription was purchased but never activated, you may be eligible for a refund.
  • Billing Errors: If there was a mistake in billing or payment processing on our end, such as duplicate charges or incorrect amounts.
  • Content Mismatch: If the content delivered does not match the description provided at the time of purchase or fails to meet reasonable expectations based on the product’s advertised features.

All refund requests are reviewed on a case-by-case basis, and eligibility is determined after careful evaluation of the circumstances.

2. Non-Refundable Items

While we strive to provide flexibility, certain items and conditions are not eligible for refunds:

  • Accessed Digital Content: Digital products that have been downloaded, viewed, or otherwise accessed are not refundable, as they are considered delivered.
  • Partially Used Subscriptions: If a subscription has been activated and partially consumed, the remaining portion is non-refundable.
  • User Errors: Refunds are not provided for mistakes caused by the user, such as accidental purchases, incorrect subscription plans, or failure to follow setup instructions.

This ensures that we maintain a balance between protecting our customers and preserving the integrity of our services.

3. How to Request a Refund

To request a refund, please follow these steps to ensure a smooth and efficient resolution process:

  1. Contact Us: Send an email to info@fandomnews24hz.com.
  2. Provide Necessary Details: Include your full name, order ID, receipt number, and a detailed explanation of why you are requesting a refund. Supporting evidence, such as screenshots or error messages, may also be helpful in expediting the process.
  3. Response Time: Our team will review your request within 5-7 business days and communicate the outcome to you.

Approved refunds will be processed via the original payment method, and the funds may take up to 10 business days to reflect in your account, depending on your financial institution.

4. Returns Policy

As FANDOMNEWS24HZ primarily offers digital products and subscriptions, we do not accept physical returns or provide refunds for non-tangible items that have been delivered. However, if you experience technical issues or encounter errors preventing access to your purchase, our support team is committed to resolving the issue promptly.

For technical problems, please reach out to info@fandomnews24hz.com with a description of the issue, and our technical support team will assist you.

5. Common Scenarios and Resolutions

  • Accidental Subscription Purchase: If you accidentally subscribed to the wrong plan, contact us immediately. Refunds may be possible if the subscription has not been activated.
  • Content Delivery Issues: If you did not receive the digital product or subscription access you paid for, notify us right away. We will ensure you receive the product or provide a refund if the issue cannot be resolved.
  • Promotional Errors: If you were charged incorrectly during a promotion, our team will verify the issue and provide the appropriate refund or adjustment.

6. Contact Information

If you have any questions, concerns, or refund requests, please feel free to contact us using the details below:

Our support team is available to assist you and ensure a satisfactory resolution to your concerns.